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Support

Search 60 guides by product, or open a ticket and we will email you the ticket number and every reply.

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Still stuck

Log a support ticket.

Tell us what happened and we will reply by email. Every reply stays on the same ticket, so nothing gets lost in a thread.

Already a customer

Sign in and your services, invoices and past tickets are all waiting in one place. Opening a ticket from inside your account keeps it attached to those services.

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Questions

Before you write.

How do I reach a human?
Open a ticket with the form on this page. It goes into the support queue, we reply by email, and every later reply stays on the same ticket so the whole history sits in one place.
Do I need an account to open a ticket?
No. Your name and email are enough, and we send the ticket number and every reply to that address. If you would rather the ticket sat under your account, sign in to the client area and open it there instead.
Where do I manage my account?
Sign in to the client area. Your services, invoices, past tickets and billing details are all there, and it is the only place you need for anything to do with your account.
What should I put in a ticket?
The product, what you were doing, what you expected and what happened instead. Name the exact domain or mailbox if it is one of those, because most problems come down to a single record or setting. Paste error text rather than describing it.