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Terms and Conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Enterrahost, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Accounts and membership
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, your payment information will be securely saved and you will be charged automatically in accordance with the term you selected. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Accuracy of information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.
Third party services
If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Enterrahost with respect to such other services. Enterrahost is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Enterrahost to disclose your data as necessary to facilitate the use or enablement of such other service.
Uptime guarantee
We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Advertisements
During your use of the Website and Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website and Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.
Links to other resources
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws, regulations, rules, or local requirements; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
Intellectual property rights
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Enterrahost or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Enterrahost. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Enterrahost or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Enterrahost or third party trademarks.
Disclaimer of warranty
You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties, conditions, or guarantees, including those relating to quality, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Enterrahost, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Enterrahost and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Enterrahost for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold Enterrahost and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable legal fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of or relating to it shall be governed by the laws of South Africa, without regard to its conflict of law rules and, to the extent applicable, the laws of South Africa. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in South Africa, and you hereby submit to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Assignment
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
Third-party sign-in (Google, Discord and passkeys)
Third-party sign-in. You may register for or sign in to the Website and Services using a third-party provider, including Google or Discord. When you do, we receive only the information you have authorized that provider to share with us — typically your name and verified email address — which we use to identify you and to create or link your account with Enterrahost. We never receive or store your Google or Discord password, and we do not access anything else in that provider account beyond what you authorize. By signing in through a provider you confirm that the details belong to you and that you are authorized to use them. Your use of that provider’s services remains subject to the provider’s own terms of service and privacy policy. You may unlink a third-party sign-in method at any time in the provider’s account settings or by contacting us; you may continue to access your account using your email address and password.
Passkeys. Where we enable passkey sign-in, you may authenticate using passkeys managed by your own device or platform. When you register a passkey, we store only the public key required to verify your sign-ins. Your private key and any biometric data never leave your device and are never transmitted to or stored by us. The management, backup and security of your passkeys are governed by the software and platform you use to manage them.
Connected Google services (Search Console & Analytics)
Connected Google services. In our EnterraSEO product you may connect a Google Search Console property and/or a Google Analytics property to a domain that you own or manage. We request and use read-only access to the properties you connect: we can view and download search and analytics data for those properties, and we never obtain or exercise the ability to create, edit, delete or otherwise modify content or settings in your Google accounts or properties. You confirm that you are authorized to view and connect the property you select.
Use of connected data. Data received through a connection is used solely to display your search-performance and analytics reports within our Services (for example clicks, impressions, search queries and sessions) and to generate reports and insights you request. We do not sell that data or share it with third parties for their own purposes, and we do not use it to serve advertisements to you. Access tokens are stored encrypted, and Google-derived data is retained only while your connection is active.
Disconnection and deletion. You may disconnect a connected property, or delete a domain, at any time from within our Services. When you do, we revoke our access at Google and delete the search and analytics data we stored for that connection. You may also revoke access at any time in your Google Account; once revoked, we stop receiving data and delete any data we hold for that connection.
Third-party availability. Google sign-in, Discord sign-in, passkeys and connected Google services depend on services operated by third parties. We are not responsible for the availability, accuracy, security or performance of those third-party services, and we are not liable for any loss arising from your use of, or inability to use, them. Your use of those third-party services remains subject to the third party’s own terms and policies.
Monitoring and SEO services (Enterramon Pro and EnterraSEO)
What the services do. Enterramon Pro provides automated monitoring of the websites you add, including uptime, performance, SSL and scheduled reports. EnterraSEO provides site exploration, crawling, audits, and search-performance analytics (including data received through connected Google services as described in the “Connected Google services” clause). Both services run automated checks and scans from our infrastructure against the domains you add.
Your authority and acceptable use. You may only add or connect domains, websites, Google properties or other targets that you own or are authorized to monitor, audit or connect. You confirm you have that authority for everything you add, and you remain responsible for the domains and content you connect. You may not use the services to probe, scan, attack or interfere with any system you are not authorized to monitor, or to circumvent rate limits, access controls or security measures. Scanning and monitoring frequencies, volumes and features may be limited by your plan, and we may suspend checks for domains that cause abuse or excessive load.
Reports and results. Monitoring results, audits, scores, rankings and reports are provided for informational purposes only and do not constitute professional, legal or financial advice. Data may be delayed or incomplete, and automated checks can occasionally be wrong. We make no warranty as to the accuracy, completeness or continuity of monitoring, crawl or reporting results, and we are not liable for actions you take (or fail to take) based on them.
Domain registration and management
Domain services. Through our Services you may register, renew, transfer and manage domain names. Domain registration and management is provided with and through Openprovider, an ICANN-accredited registrar and reseller operating in the European Union, and individual domain extensions (including country-code extensions such as .co.za) are subject to the rules of the relevant registry and to ICANN policies.
Registrant obligations. You represent and warrant that the registration data you provide (including your name, organization, contact details and administrative/technical contacts) is accurate and complete, and you agree to keep it current for as long as you hold the domain. You are responsible for the lawful use of each domain, including any website, content or service operated on it, and for ensuring it does not infringe the rights of others or breach applicable law, ICANN policy or registry rules. Provision of false registration data may result in suspension or cancellation of the domain.
Renewal, expiry and transfer. It is your responsibility to ensure domains are renewed before their expiry date. We and Openprovider may send renewal reminders, but non-renewal may result in the domain expiring, entering a redemption or grace period, or being deleted or re-registered by a third party, depending on the extension’s rules. You may transfer a domain away from us subject to the registrar and registry requirements for that extension; you should ensure the domain is not locked and that any applicable transfer authorization is completed before the requested date.
Third-party rules. Domain registration is governed by the terms, policies and dispute procedures of ICANN, the relevant registry and Openprovider, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP) and any country-code equivalents. You acknowledge that registration is always subject to availability and to the registrar’s and registry’s acceptance, and we are not liable if a requested name cannot be registered, renewed or transferred.
Business email hosting and mail protection
Business email services. Where you purchase business email services, we provide hosted mailboxes for the domains you designate, together with built-in spam, virus and threat protection for the mail sent to and from those mailboxes. The services are provided with and through third-party providers. Hosted mailboxes are operated by PolarisMail, based in Canada, and mail filtering is operated by Spam Experts, based in the European Union. Mailbox limits, features and fees are as described on our site or in your plan documents at the time of purchase.
Sending limits. Each mailbox has a daily limit on outgoing messages, which depends on your plan and is shown with your plan details. Mail that exceeds the limit may be delayed, rejected or queued until the limit resets. Sending limits protect the reputation of the shared mail platform, and we may apply stricter limits where a mailbox’s sending pattern threatens deliverability for other customers. Sending limits apply to all outbound mail, including mail sent through scripts, applications or mailing tools connected to your mailbox.
Mail protection and filtering. Filtering is applied to incoming mail (and, where enabled on your plan, outgoing mail) in accordance with the features of your plan. Filtered messages may be quarantined, rejected, tagged or delivered depending on their classification and your settings. You are responsible for reviewing your quarantine and settings and for releasing or allowing any legitimate mail that is incorrectly classified. Filtering is performed by automated systems and may occasionally result in false positives or negatives; we and our providers are not liable for mail that is blocked, delayed, misdelivered, or delivered despite being harmful.
Account security (your responsibility). You are responsible for the security of your mail accounts. You must keep passwords confidential and must not share login credentials with others, must use strong, unique passwords, and should enable two-factor authentication where available. You must notify us immediately if you believe any mailbox or account has been compromised or misused, and you are responsible for all activity carried out through your mailboxes. We will never ask you for your password, and you should not disclose it to anyone claiming to represent us. Failure to keep your accounts secure, or use of the service to send spam, phishing, malware, fraudulent or unlawful communications or to facilitate abuse of any kind, may result in suspension or termination of the service.
Acceptable use and data. You are responsible for all mail sent from, received by, or stored in your mailboxes and for the content of that mail. Mail content is processed by the filtering service to determine its classification, and may be handled or stored by our providers during delivery and filtering. Our mail and filtering providers are located in different jurisdictions: mailbox hosting is provided from Canada, and mail filtering is provided from the European Union. Where these providers process your mail and related data, they do so as described in our Privacy Policy. You should not rely on the service as your sole backup; mail content may be deleted in line with your plan, on cancellation, or as required by law.
Third-party terms and availability. Your use of business email and mail protection is subject to the terms and policies of the underlying providers. We are not responsible for the availability, security or performance of the providers’ infrastructure and are not liable for any loss arising from its failure, interruption, filtering decisions or termination.
Standalone mail protection
Email protection services. Where you purchase mail protection separately from business email, we provide spam, virus and threat filtering for the mailboxes you designate, operated with and through a third-party filtering service. Filtering is applied to incoming mail (and, where purchased, outgoing mail) in accordance with the features of your plan.
How filtering works. Filtered messages may be quarantined, rejected, tagged or delivered depending on their classification and your settings. You are responsible for reviewing your quarantine and settings and for releasing any legitimate mail that is incorrectly classified. Filtering decisions are automated and may occasionally be wrong; we and our provider are not liable for mail that is blocked, delayed, misdelivered, or delivered despite being harmful. You may not use the service to send the kind of content it is designed to block, or to test or evade filtering.
Where your mail is processed. Mail content may be processed by the filtering service to determine classification, and is handled and stored by that provider from the European Union. Your use of the service is subject to the provider’s terms and policies, and our processing of data in connection with this service is described in our Privacy Policy. We are not responsible for the availability, accuracy or performance of the filtering service, and we are not liable for loss arising from its operation, failure or termination.
Products and affiliated websites
Our product family. The Website and Services are provided by Enterrahost and include our suite of products and services, which may include Enterramon Pro (website monitoring and reporting), EnterraSEO (search and content analytics), domain registration and DNS management, business email and mail protection, and related tools. We also operate associated websites, including enterramon.com and its tools, toolbox.enterrahost.com and the product interfaces made available through them. Unless a specific product, sub-site or tool page states otherwise, these products, sites and tools are all provided by Enterrahost and this Agreement applies to your use of them.
Site and product-specific terms. Where an associated website or product publishes its own terms, policies or legal pages (for example the terms and policies on enterramon.com and its tools), those specific terms govern your use of that website or product to the extent they apply, and this Agreement governs your use of your Enterrahost account and the Services generally. If there is a conflict between this Agreement and a product- or site-specific page, the specific page prevails for that product or site. References in this Agreement to the “Website” or “Services” include our associated websites, products and tools unless the context indicates otherwise.
API tokens for DNS management
What you give us. To manage DNS records on your behalf you may connect a Cloudflare API token. You confirm you are authorized to use that token for the domains and account it grants access to.
Scope. Tokens are used only to read and change DNS records for domains you have connected in the toolbox. We create and use tokens with the narrowest scope that allows this; we do not use your token for any other purpose and do not use it to access unrelated resources in your account.
How it is stored. Tokens are encrypted at rest with AES-256-GCM, using a unique cryptographic nonce per token. The encryption key is derived from a server-held application secret that is kept outside the web root and is not stored with the encrypted value. Tokens are never displayed back to you in full and are never written to logs.
Risk and your control. The token remains yours. You can revoke it at any time from your Cloudflare account, and revocation takes effect immediately. You acknowledge that any credential you provide carries risk, and that you are responsible for the scope of the permissions you grant.
Removal. Removing the connection deletes the stored token. If you delete a domain or close your account, the associated token is deleted with it.
No certification. Encrypting a token protects it at rest; it does not make the token inherently safe, and it does not transfer responsibility for what the token is permitted to do.
Breach notification. If we become aware of unauthorized access to stored tokens, we will notify affected customers without undue delay and describe what we know.
How this clause interacts with our liability terms. The limitations in the “Limitation of liability” clause above apply to this clause. Nothing in this clause increases our liability beyond those limits, and nothing in this clause excludes or limits any liability that cannot lawfully be excluded or limited. Where we are liable for unauthorized access to a stored token, our liability is limited to the amount you paid us for the affected service in the one month before the event.
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
This document was last updated on September 17, 2026.
Acceptable Use Policy
This acceptable use policy (“Policy”) sets forth the general guidelines and acceptable and prohibited uses of the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. You acknowledge that this Policy is a contract between you and Enterrahost, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Prohibited activities and uses
You may not use the Website and Services to engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:
Disclosing sensitive personal information about others.
Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
Threatening harm to persons or property or otherwise harassing behavior.
Manual or automatic credit card or other available payment methods testing using bots or scripts.
Purchasing any of the offered Services on someone else’s behalf.
Misrepresenting or fraudulently representing products or services.
Infringing the intellectual property or other proprietary rights of others.
Facilitating, aiding, or encouraging any of the above activities through the Website and Services.
System abuse
Any User in violation of the Website and Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:
Use or distribution of tools designed for compromising security of the Website and Services.
Intentionally or negligently transmitting files containing a computer virus or corrupted data.
Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.
Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.
Service resources
You may not consume excessive amounts of the resources of the Website and Services or use the Website and Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:
Deliberate attempts to overload the Website and Services and broadcast attacks (i.e. denial of service attacks).
Engaging in any other activities that degrade the usability and performance of the Website and Services.
Security
You take full responsibility for maintaining reasonable security precautions for your account. You are responsible for protecting and updating any login account provided to you for the Website and Services. You must protect the confidentiality of your login details, and you should change your password periodically.
Enforcement
We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:
Suspending or terminating your Service with or without notice upon any violation of this Policy. Any violations may also result in the immediate suspension or termination of your account.
Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Website and Services, as determined by us in our sole discretion.
Reporting violations to law enforcement as determined by us in our sole discretion.
A failure to respond to an email from our abuse team within 2 days, or as otherwise specified in the communication to you, may result in the suspension or termination of your account.
Suspended and terminated User accounts due to violations will not be re-activated. A backup of User’s data may be requested, however it may be subject to certain penalty fees imposed according to the breach of this Policy terms. The final penalty fee will be determined by the type and frequency of the violations.
Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. We reserve the right to take any and all additional actions we may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Website and Services, and levying cancellation charges to cover our costs. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.
Reporting violations
If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and email address).
We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms on the Website. When required, this information may include the following:
Account details (such as user name, unique user ID, password, etc)
Contact information (such as email address, phone number, etc)
Basic personal information (such as name, country of residence, etc)
Information about other individuals (such as your family members, friends, etc)
Any other materials you willingly submit to us (such as articles, images, feedback, etc)
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as social media platforms and our joint partners. Personal Information we collect from other sources may include demographic information, such as age and gender, device information, such as IP addresses, location, such as city and state, and online behavioral data, such as information about your use of social media websites, page view information and search results and links.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Create and manage user accounts
Fulfill and manage orders
Deliver products or services
Improve products and services
Send administrative information
Send marketing and promotional communications
Send product and service updates
Respond to inquiries and offer support
Request user feedback
Improve user experience
Enforce terms and conditions and policies
Protect from abuse and malicious users
Respond to legal requests and prevent harm
Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (e) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We rely on the following legal bases upon which we collect and process your Personal Information:
User’s consent
Performance of a contract
Our own legitimate interests
By providing your phone number, you consent to receive SMS messages from us related to your use of the Website and Services. We only send SMS messages to users who have voluntarily provided their phone number and have consented to such communications. Message frequency may vary depending on your activity and interactions with us. Standard message and data rates may apply based on your mobile carrier and service plan. We are not responsible for any charges billed to you by your mobile carrier. You can opt out of receiving SMS messages at any time by following the instructions provided in the message (e.g., replying “STOP”) or by contacting us directly.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Payment processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Managing information
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your non-personally identifiable information with our contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to your information. We will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and your Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary as long as your user account remains active, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 12 months.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and storing your Personal Information in a country other than your own, including South Africa, United States, Canada. Where required by applicable laws, we will ensure that such transfers are based on appropriate legal grounds, including obtaining your explicit consent or implementing necessary safeguards to protect your Personal Information.
You are entitled to learn about the legal basis of such transfers and the measures we take to ensure the security of your Personal Information. If you would like more details, please refer to the relevant sections of this policy or contact us using the information provided. We are committed to protecting your Personal Information and complying with applicable data protection laws when processing personal information across different jurisdictions.
Region specific notices
Out of respect for your privacy, we have implemented additional measures to comply with the obligations and rights associated with the collection of Personal Information as dictated by the laws governing the regions of our users.
Disclosures for residents of Australia
If you are a resident of Australia, you have certain rights in relation to your Personal Information based on the Australian Privacy Act 1988 (“Privacy Act 1988”) that we comply with as part of our commitment to your privacy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the Privacy Act 1988.
(a) Right to access and correct: You have the right to access Personal Information we hold about you. You also have the right to request corrections to your Personal Information if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
(b) Right to restrict processing: You can request that we stop or restrict the processing of your Personal Information in certain circumstances, such as when you contest the accuracy of your data.
(c) Right to data portability: You have the right to request the transfer of your Personal Information to a different service provider as long as it is technically possible to do so or directly to you.
(d) Right to not be subject to automated decision-making: You have the right to opt out of decisions based solely on automated processing of your Personal Information, particularly when these decisions have legal or similarly significant effects on you.
(e) Right to anonymity: You are generally able to use a pseudonym or remain anonymous when interacting with us. However, in some circumstances, you may have to provide certain Personal Information. For example, we may require Personal Information to assess your eligibility for a program or service. We will inform you if you are not able to remain anonymous or use a pseudonym when dealing with us.
Disclosures for residents of Brazil
If you are a resident of Brazil, you have certain rights in relation to your Personal Information based on the Brazilian General Data Protection Law (“LGPD”) that we comply with as part of our commitment to your privacy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the LGPD.
(a) Right to know and access: You have the right to confirm whether we process your Personal Information and, if so, access it. This ensures you are fully informed about the data we hold and how it’s used.
(b) Right to correct: You have the right to correct Personal Information if you find any of it in our possession to be incorrect or outdated as we are committed to maintaining the accuracy and relevance of your Personal Information.
(c) Right to anonymize and block: You can request the anonymization or blocking of Personal Information that is unnecessary, excessive, or not processed in compliance with the LGPD.
(d) Right to data portability: You have the right to transfer your data to another service provider or product supplier, promoting your freedom to choose services without losing your data history.
(e) Right to delete: If we have processed your data based on consent, you can request its deletion, except where law requires or permits us to retain it.
(f) Right to information about third parties: You can ask about the third parties with whom we share your data, ensuring transparency in our data sharing practices.
(g) Right to information on consent denial: You have the right to be informed about the consequences of not providing consent to make informed decisions about the use of your Personal Information.
(h) Right to withdraw consent: You can withdraw your consent for data processing at any time to ensure control over your Personal Information.
(i) Right to review automated decisions: You can request a review of decisions made solely based on automated processing of your data to ensure fairness and accuracy in processes that significantly impact you.
Disclosures for residents of Canada
If you are a resident of Canada, you have certain rights in relation to your Personal Information based on the Personal Information Protection and Electronic Documents Act (“PIPEDA”) that we comply with as part of our commitment to your privacy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the PIPEDA.
(a) Right to access: You have the right to access the Personal Information we hold about you if you wish to review, verify, or correct your information.
(b) Right to correct: We strive to maintain the accuracy of your Personal Information and will promptly make necessary corrections when you identify inaccuracies in your data.
(c) Right to withdraw consent: You can withdraw your consent regarding the handling of your Personal Information at any time, subject to legal or contractual limitations.
(d) Right to complain: You have the right to file a complaint with the Privacy Commissioner of Canada if you feel your Personal Information is being handled in a way that violates PIPEDA.
(e) Right to challenge compliance: You can challenge our compliance with PIPEDA, including how we handle your Personal Information, consent, access requests, and how we respond to your correction requests.
(f) Right to know about breaches: You have the right to be notified in cases of a security breach involving your Personal Information that poses a real risk of significant harm.
Disclosures for residents of the EU/EEA and the UK
If you are a resident of the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), you have certain rights in relation to your Personal Information based on the GDPR and the UK DPA that we comply with as part of our commitment to your privacy. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the GDPR and the UK DPA.
(a) Right to withdraw consent: You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Information. To the extent that the legal basis for our processing of your Personal Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
(b) Right to access: You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of your Personal Information undergoing processing.
(c) Right to rectification: You have the right to verify the accuracy of your information and ask for it to be updated or corrected. You also have the right to request us to complete the Personal Information you believe is incomplete.
(d) Right to object to the processing: You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this Policy.
(e) Right to restrict processing: You have the right, under certain circumstances, to restrict the processing of your Personal Information. These circumstances include: the accuracy of your Personal Information is contested by you and we must verify its accuracy; the processing is unlawful, but you oppose the erasure of your Personal Information and request the restriction of its use instead; we no longer need your Personal Information for the purposes of processing, but you require it to establish, exercise or defend your legal claims; you have objected to processing pending the verification of whether our legitimate grounds override your legitimate grounds. Where processing has been restricted, such Personal Information will be marked accordingly and, with the exception of storage, will be processed only with your consent or for the establishment, to exercise or defense of legal claims, for the protection of the rights of another natural, or legal person or for reasons of important public interest.
(f) Right to delete: You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. These circumstances include: the Personal Information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure such as where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, to exercise or defense of legal claims.
(g) Right to data portability: You have the right to receive your Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance from us, provided that such transmission does not adversely affect the rights and freedoms of others.
(h) Right to complaint: You have the right to complain to a data protection authority about our collection and use of your Personal Information. If you are not satisfied with the outcome of your complaint directly with us, you have the right to lodge a complaint with your local data protection authority. For more information, please contact your local data protection authority in the EU or the EEA. This provision is applicable provided that your Personal Information is processed by automated means and that the processing is based on your consent, on a contract which you are part of, or on pre-contractual obligations thereof.
Disclosures for residents of New Zealand
If you are a resident of New Zealand, you have certain rights in relation to your Personal Information based on the New Zealand’s Privacy Act 2020 (“Privacy Act 2020”) that we comply with as part of our commitment to your privacy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the Privacy Act 2020.
(a) Right to Access: You have the right to access your Personal Information that we hold, enabling you to review and understand the data we have about you for transparency and accuracy.
(b) Right to Correction: If your Personal Information is incorrect or outdated, you have the right to request its correction, ensuring that the information we hold is accurate and up-to-date.
(c) Right to Make a Complaint: If you believe your privacy rights have been breached, you have the right to make a complaint to a data protection authority.
(d) Right to Object to Automated Decision-making: You can object to decisions made solely on automated processing of your Personal Information that have significant effects on you, ensuring a fair and transparent decision-making process.
(e) Right to Data Portability: Where applicable, you have the right to request the transfer of your Personal Information to another service provider if technically possible or directly to you.
(f) Right to Anonymity and Pseudonymity: Where possible, you have the option to interact with us without revealing your identity or by using a pseudonym, offering flexibility and control over your personal engagement.
(g) Notification of Data Breaches: In the event of a data breach that may harm your privacy, we will notify you promptly, taking immediate steps to mitigate any potential impacts.
Disclosures for residents of the USA
If you are a resident of the United States, you may have certain privacy rights under applicable state privacy laws. This section describes the rights we support and how to exercise them, including for residents of states with comprehensive privacy laws (including, but not limited to, California, Colorado, Connecticut, Delaware, Iowa, Maryland, Utah, and Virginia). This section also applies to residents of other U.S. states to the extent their state privacy laws provide similar rights, and it should be read together with the other applicable sections of this Policy. This supplemental section, together with other relevant sections of the Policy, provides information about your rights and how to exercise them under the California Consumer Privacy Act and the California Privacy Rights Act (collectively, “CCPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), the Delaware Online Privacy and Protection Act (“DOPPA”), the Iowa Consumer Data Protection Act (“ICDPA”), the Maryland Personal Information Protection Act (“PIPA”), the Utah Consumer Privacy Act (“UCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), and any and all regulations arising therefrom. Unless otherwise expressly stated, terms used in this section have the meaning given to them under applicable U.S. state privacy laws.
In addition to the rights as explained in this Policy, if you provide Personal Information as defined in the statute to obtain Services for personal, family, or household use, you have the right to submit requests related to your Personal Information as permitted under applicable law. Note that there are circumstances when we may not be able to comply with your request such as when we are not able to verify your request or find that providing a full response conflicts with other legal obligations or regulatory requirements. You will be notified if it’s the case.
(a) Right to know and right to access: You have the right to request certain information we have collected about you. Once we receive and confirm a verifiable request from you, we will disclose to you, to the extent permitted by law:
The specific pieces of Personal Information we hold about you.
The categories of sources from which Information about you is collected.
The purposes for collecting, selling, or sharing your Personal Information.
You have the right to request that the Personal Information is delivered in a format that is both portable and easily usable, as long as it is technically possible to do so.
(b) Right to correct: You have the right to request that we correct your inaccurate Personal Information taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information.
(c) Right to delete: You have the right to request deletion of your Personal Information.
(d) Right to opt-out of the sale and sharing: You have the right to opt-out of the sale of your Personal Information which may include selling, disclosing, or transferring Personal Information to another business or a third party for monetary or other valuable consideration.
(e) Right to opt out of targeted advertising: You may have the right to opt out of processing of your Personal Information for targeted advertising purposes, where required by applicable law.
(f) Right to opt out of profiling: You may have the right to opt out of certain profiling in furtherance of decisions that produce legal or similarly significant effects, where required by applicable law.
(g) Right to consent to or limit the use of your sensitive personal information: You have the right to consent to the use of your Sensitive Personal information and to direct us to restrict its use and disclosure solely to what is essential for carrying out or delivering the Services in a manner reasonably anticipated by an average user, or for certain business objectives as specified by law. However, we do not use Sensitive Personal Information for any purposes other than those legally permitted or beyond the scope of your consent.
(h) Right to non-discrimination: You have the right to not be discriminated against in the Services or quality of Services you receive from us for exercising your rights. We may not, and will not, treat you differently because of your data subject request activity, and we may not and will not deny goods or Services to you, charge different rates for goods or Services, provide a different level quality of goods or Services, or suggest that we would treat you differently because of your data subject request activity.
(i) California Shine the Light: California residents that have an established business relationship with us have the right to know how their personal information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law, or the right to opt out of such practices.
To exercise any of your rights, simply contact us using the details below. After we receive and verify your request, we will process it to the extent possible within our capabilities. Where required by applicable U.S. state privacy law, we will also honor opt-out preference signals (such as browser-based or device-based signals) for requests to opt out of certain types of processing.
Other countries and general privacy rights
If you reside in a country not specifically mentioned in this policy, we are committed to protecting your personal data in accordance with internationally recognized privacy principles. Users from these regions may have rights similar to those outlined above and other data protection laws. These rights include:
The right to access, correct, or delete your personal data.
The right to restrict or object to certain types of processing.
The right to withdraw consent for data processing.
The right to data portability, where applicable.
The right to opt out of targeted advertising and data sales, where required by law.
The right to file a grievance with a relevant data protection authority.
The right to nominate a representative to exercise your privacy rights on your behalf, if permitted by applicable regulations.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.
You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
Cookies
Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. For further information on the cookies we collect and their purpose, see our cookie policy. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Data analytics
Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Do not sell my personal information
You have the right to choose not to have your Personal Information sold or disclosed by contacting us. Upon receiving and verifying your request, we will cease the disclosure of your Personal Information. Be aware, however, that opting out of data transfers to our third parties might affect our ability to provide certain Services you have signed up for. We reserve the right to reject opt-out requests in certain situations as permitted by the CCPA, such as when the disclosure of Personal Information is required for us to fulfill legal or contractual duties.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from users who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
Advertisements
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.
Our Website and Services may include social media features, such as the Facebook and Twitter buttons, Share This buttons, etc (collectively, “Social Media Features”). These Social Media Features may collect your IP address, what page you are visiting on our Website and Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Website and Services. Your interactions with these Social Media Features are governed by the privacy policy of their respective providers.
Email marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via email in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.
In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email. In jurisdictions where required, we may also report the breach to relevant authorities in accordance with applicable data protection regulations.
Google Search Console and Google Analytics data (EnterraSEO)
When you use the EnterraSEO service and connect a Google account, we access read-only data from your own Google Search Console properties (clicks, impressions, average position and search queries) and Google Analytics 4 properties (sessions, active users, engagement rate, and channel, device and country breakdowns). Access is granted by you through Google’s OAuth consent screen and is limited to the read-only scopes webmasters.readonly and analytics.readonly.
We use this data solely to display your site’s search and traffic performance in your private EnterraSEO dashboard and reports. We do not write to, edit, or delete anything in your Google accounts. We do not sell, rent, or share this data with third parties, and we do not use it for advertising, marketing, or the training of AI/ML models.
Google access credentials are encrypted (AES-256-GCM) and stored per website; metrics are fetched on demand and shown only to you. We retain this data only while your connection remains active and for the history period of your EnterraSEO plan (up to 365 days), and it is deleted when you disconnect a connection or request deletion — disconnecting also revokes our access at Google. You can disconnect at any time from within the EnterraSEO interface or through your Google Account.
EnterraSEO’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Any aggregated statistics we publish are de-identified and exclude identifiable Google account data, consistent with the Limited Use requirements.
Enterramon Pro monitoring, alerts and AI insights
Enterramon Pro monitors the websites you connect by scanning their publicly available pages and endpoints for uptime, performance, security, SSL and domain-expiry status, and on-page SEO signals. We may combine this with third-party authority, backlink and search-volume data from our data providers to build your rankings and traffic metrics.
Scheduled reports, alerts and notifications (email, SMS or chat) are delivered to the contacts and addresses you configure. We log account activity (including IP address and actions taken) in an audit trail for security and support purposes.
AI-assisted summaries and action plans are generated by third-party AI providers (such as DeepSeek and OpenAI) from your site’s content and metrics, solely to produce the insights you request. These providers may not use your data for their own purposes or to train models, and we do not sell or share your monitoring data with advertisers.
Data is retained only as long as your service is active and in line with this Policy’s retention terms; deleting your service removes the associated monitoring data.
Public benchmarks. Anonymized, aggregated statistics derived from our monitoring and audits may be published on Enterramon’s public benchmarks page (https://enterramon.com/global-analytics, a website wholly owned and operated by Enterrahost) and used in our marketing. These aggregates are de-identified, never attribute data to an individual site or client, and contain no raw site content, no account information, and no Google account data.
Enterramon and EnterraSEO are products of Enterrahost.
Enterramon and EnterraSEO are products of Enterrahost. Enterrahost owns and operates the Enterramon and EnterraSEO websites, portals and services.
Our products and infrastructure
Enterramon and EnterraSEO are products of Enterrahost. Enterramon’s marketing website is operated at enterramon.com, while the user portals and product interfaces are hosted on Enterrahost-owned domains (enterrahost.com). Product data is stored on servers managed by Enterrahost and, for certain services, on cloud infrastructure operated by Cloudflare (including D1 databases and R2 object storage), which processes it only to provide those services to us.
Third-party infrastructure and service providers
We deliver our services using infrastructure and partners that we lease or contract with. In particular, we operate on third-party virtual servers and cloud infrastructure; domain registration and management are provided through a third-party registrar (Openprovider); email services are provisioned through third-party mail platforms (Openprovider Business Email, SpamExperts and PolarisMail); SMS notifications and verification messages are sent through third-party SMS providers (Twilio, SMSPortal and Clickatell); and certain product data and delivery services use Cloudflare infrastructure (D1, R2). Hosting, monitoring and related services are likewise delivered on servers we lease from third-party providers.
These providers receive only the information necessary to provide the specific service to you, under confidentiality obligations, and may not use it for their own purposes. We do not sell your personal information, and nothing in this section authorizes any provider to use your data for advertising or to train AI/ML models.
Storage locations vary by service: advanced business email infrastructure that is hosted and managed by PolarisMail is stored in Canada; basic email included with web hosting is stored on the server hosting your website at the location published for that hosting service; and other data may be stored or processed outside South Africa (including the United States and Canada), as described in the Transfer of information section of this Policy.
Third-party sign-in (Google and Discord)
When you choose to register or sign in to our Services using Google or Discord, that provider shares with us the information you have authorized it to make available — typically your name and verified email address — which we use to identify you and to create or link your account. We do not receive or store your Google or Discord password, and we do not access anything else in that provider account beyond what you authorize.
Sign-in data is processed on the basis of your consent and for the performance of the contract between us (providing you access to your account). You may unlink a third-party sign-in method at any time in the provider’s account settings or by contacting us, and you may continue to access your account with your email address and password. The provider’s own privacy policy governs how that provider handles your data on its side.
Passkeys
Where we enable passkey sign-in, we store only the public key required to verify your sign-ins. Your private key and any biometric data used to authorize a passkey never leave your device and are never transmitted to or stored by us. The management, backup and security of your passkeys are governed by the device and platform software you use.
Domain registration data
When you register or manage a domain through our Services, the registration is performed with and through a third-party registrar (Openprovider) and the relevant domain registry. Registration data you provide (such as your name, organization and contact details) is disclosed to the registrar and registry as required to register and maintain the domain, and certain data may be published in public WHOIS or made available through the registry where the applicable extension and its policies require it (some extensions provide privacy or proxy registration options, where offered). You are responsible for keeping this data accurate and current. Processing of registration data is necessary for the performance of the contract between us and for compliance with the registrar’s, registry’s and ICANN’s requirements.
Business email and mail protection data
Where you use our business email and mail protection services, the content of messages sent to, from and through your mailboxes (including messages processed by spam and threat filtering) is processed and stored by our third-party providers (including PolarisMail, hosted in Canada, and the filtering service we use), as described in the “Third-party infrastructure and service providers” section. We process this content to deliver, filter and protect your email and to operate the service you have requested.
Message content is your data: we do not use it for our own purposes, advertising or model training, and it is deleted in line with your plan, when you cancel the service, or as required by law. You should not rely on the service as your sole backup. Filtering services may retain quarantined messages for the periods offered by the service, after which they are deleted.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, you may use the following data subject request form to submit your request:
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
If you believe your concerns have not been adequately addressed, you may escalate the matter to the appropriate data protection authority in your region, in accordance with applicable privacy laws.
This document was last updated on September 8, 2026.
Cookie Policy
This cookie policy (“Policy”) describes what cookies are and how they’re being used by the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.
What are cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).
Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the Website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.
What type of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.
Functionality cookies
Functionality cookies let us operate the Website and Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.
Analytical cookies
These cookies enable us and third party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
Social media cookies
Third party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit or use the Website and Services, or share content, by using a tagging mechanism provided by those social networks.
These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.
Do we use web beacons or tracking pixels?
Our emails may contain a “web beacon” (or “tracking pixel”) to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.
We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.
The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.
What are your cookie options?
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Visit internetcookies.com to learn more about how to do this.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy or the use of cookies, we encourage you to contact us using the details below:
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
Customer’s account must be in good standing
Service malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This Digital Millennium Copyright Act policy (“Policy”) applies to the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”) and outlines how Enterrahost (“Enterrahost”, “we”, “us” or “our”) addresses copyright infringement notifications and how you (“you” or “your”) may submit a copyright infringement complaint.
Protection of intellectual property is of utmost importance to us and we ask our users and their authorized agents to do the same. It is our policy to expeditiously respond to clear notifications of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”) of 1998, the text of which can be found at the U.S. Copyright Office website.
What to consider before submitting a copyright complaint
Before submitting a copyright complaint to us, consider whether the use could be considered fair use. Fair use states that brief excerpts of copyrighted material may, under certain circumstances, be quoted verbatim for purposes such as criticism, news reporting, teaching, and research, without the need for permission from or payment to the copyright holder.
Please note that if you are unsure whether the material you are reporting is in fact infringing, you may wish to contact an attorney before filing a notification with us.
The DMCA requires you to provide your personal information in the copyright infringement notification. If you are concerned about the privacy of your personal information, you may wish to hire an agent to report infringing material for you.
Notifications of infringement
If you are a copyright owner or an agent thereof, and you believe that any material available on our Services infringes your copyrights, then you may submit a written copyright infringement notification (“Notification”) using the contact details below pursuant to the DMCA by providing us with the following information:
Identification of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by this Notification, you may provide a representative list of the copyrighted works that you claim have been infringed.
Identification of the infringing material and information you claim is infringing (or the subject of infringing activity), including at a minimum, if applicable, the URL or URLs of the web pages where the allegedly infringing material may be found.
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
A physical or electronic signature (typing your full name will suffice) of the copyright owner or a person authorized to act on their behalf.
All such Notifications must comply with the DMCA requirements. You may refer to a DMCA takedown notice generator or other similar services to avoid making mistake and ensure compliance of your Notification.
Filing a DMCA complaint is the start of a pre-defined legal process. Your complaint will be reviewed for accuracy, validity, and completeness. If your complaint has satisfied these requirements, our response may include the removal or restriction of access to allegedly infringing material.
If we remove or restrict access to materials or terminate an account in response to a Notification of alleged infringement, we will make a good faith effort to contact the affected user with information concerning the removal or restriction of access.
Notwithstanding anything to the contrary contained in any portion of this Policy, Enterrahost reserves the right to take no action upon receipt of a DMCA copyright infringement notification if it fails to comply with all the requirements of the DMCA for such notifications.
The process described in this Policy does not limit our ability to pursue any other remedies we may have to address suspected infringement.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
Reporting copyright infringement
If you would like to notify us of the infringing material or activity, we encourage you to contact us using the details below:
These terms and conditions are between Enterrahost (Our Website Enterrahost.com) and any person who we have accepted to be an Affiliate or any person with whom we make an arrangement for payment on sales introduced by you.
These terms and conditions regulate the business relationship between you and us. If you sign up as an Affiliate, you agree to be bound by them.
These are the agreed terms:
1. Definitions
“Affiliate”
means a Visitor who joins our Affiliate program direct from Our Website. It also includes you.
“Affiliate Tools”
means any material in any medium supplied by us for use by you in promoting the Goods or Services or linking to Our Website.
“Commission”
means the money paid by us to you under the terms of this agreement.
“Commission Period”
means the period of time starting on the date a Visitor becomes a Tagged Visitor.
“Commission Tier”
means the earning tier, the commission rate paid depends on the commission tier obtained by the Affiliate
“Confidential Information”
means all information about us. It includes among other things: information about our staff, their personal contact information, our businesses, methods of doing business, future plans, policies, suppliers and customers. It includes information about supplier’s agents distributors and customers. It includes information about the Intellectual Property.
“Customer”
means a Visitor who pays us for Services or Goods.
“Content”
means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes Content posted by you.
“Goods”
means all of the goods offered for sale by us on Our Website.
“Intellectual Property”
means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.
“Our Website”
means any website of ours, and includes all web pages controlled by us.
“Pay Day”
means the day each month by which we shall have paid Commission due to you.
“Post”
means place on or into Our Website any Content or material of any sort by any means.
“Reports”
means the reports automatically prepared on Our Website for the purpose of providing to you statistics relating to Tagged Visitors and sales.
“Services”
means all of the services available from Our Website, whether free or charged.
“Tagged Visitor”
means a Visitor who at any time is recorded by us as having reached Our Website directly by way of a valid affiliate link from Your Website and with the intention of visiting Our Website.
“Visitor”
means anyone who visits Our Website.
“Your Website”
means the website on which you place one or more links to Our Website and through which we tag Visitors from you. This will include, but not limited to, Social Media posts, YouTube and other digital channels.
2. Interpretation
In this agreement unless the context otherwise requires:
2.1 A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organization.
2.2 Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.3 Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
2.4 In this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organization involving that party.
2.5 The headings to the paragraphs to this agreement do not affect the interpretation.
2.6 A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.7 This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Entire agreement
3.1 This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2 Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
4. Relationship of parties
4.1 This agreement does not create a partnership or agency or the relationship of employer and employee, or other relationship between any of the parties, other than the contractual relationship expressly provided for.
4.2 Neither party shall have, nor represent that it has, any authority to make any commitment on the other party’s behalf.
5. Applicable values
5.1 The Commission rate is recurring and tiered from 20% after 21 (twenty one) days after sale.
5.2 The Commission Period is the life of a cookie placed on the site of a Visitor.
5.3 Such cookie lifetime is valid for 90 (ninety) days.
5.4 Commission payment days will be 1st working day of the following month after the 21-day period.
5.5 Commission Tiers and access to higher tiers are dependant on sales and recurring renewals for the current 30 day cycle.
5.6 By way of an example – Five renewed subscriptions and 2 new sales will account for up to 7 sales for the 30 day cycle.
6. Our contract
6.1 We will pay you Commission on each sale we make from Our Website from a buyer who reaches Our Website directly from Your Website or other trackable digital channels.
6.2 You register as an Affiliate by completing the online form. By confirming your registration on that form, you agree to be bound by all the terms and conditions set out in this agreement.
6.3 This agreement covers only our Affiliate program. When viewing or using Our Website you are bound by the same terms and conditions as any other Visitor.
6.4 Please do not enroll as an Affiliate if Your Website is unsuitable as we will immediately terminate the agreement. See clause 15 for a list of some of the types of unsuitable sites.
7. Commission calculation and payment
7.1 Enterrahost shall not be responsible for delays in payment transactions to you, including but not limited to Forex transactions. Enterrahost will not be responsible for any such banking-related transaction fees.
7.2 Commission is calculated at a flat rate on every sale.
7.3 Commission is calculated in US Dollars. The rate of exchange is taken at the date of payment to you.
7.4 No deduction from Commission is made by us in respect of currency exchange costs.
7.5 Commission is inclusive of any tax payable by you to any authority. If we become liable at law to deduct tax before payment to you, we shall do so, paying the net amount to you.
7.6 Commission will be paid via PayPal to the account designated by you.
7.7 If the amount due to you is less than US$50 (Fifty Dollars) in any month, the amount due will be carried forward to the following month repeatedly until the cumulative amount due exceeds US$50 (Fifty Dollars).
8. Tagging condition
8.1 Commission shall be payable by us to you in respect of all qualifying actions by Tagged Visitors within the Commission Period.
8.2 For the purpose of this agreement a Tagged Visitor shall remain a Tagged Visitor throughout the Commission Period.
8.3 Commission is payable only in respect of the first sale by any Tagged Visitor.
9. Merchant tracking and Reports
9.1 We undertake to set up our Affiliate program so as to:
9.1.1 tag the identity of all Visitors from Your Website; 9.1.2 record all sales made to Tagged Visitors within the Commission Period; 91.3 record the cumulative amount of Commission due to you; 9.1.4 record the history of payments of Commission made to you; and 9.1.5 We undertake to provide password protected access to the portal for Reports and other tools and services.
9.2 Tagging Mechanism & Limitations:
Tagging under clause 9.1.1 occurs exclusively when a Visitor accesses Our website via the unique Affiliate Link supplied by Us. It is acknowledged that this tagging relies on the placement of a first-party tracking cookie in the Visitor’s browser. Visitors may block, disable, or delete this tracking cookie at any time in accordance with our Cookie Policy which may prevent the identification of the referring Affiliate and accurate attribution of Commission. Commission is payable onlyfor sales verifiably recorded via Our tracking system from Visitors successfully tagged through the Affiliate Link where the tracking cookie remains stored and accessible during the Commission Period
10. Changes to this agreement
10.1 We reserve the right to change this agreement at any time and in any way. A change will take effect when we Post it on Our Website. If you continue to send Visitors to Our Website, that will be taken as acceptance of the new terms. However, we do undertake to give you [3] months’ notice of any proposed change in the Commission rates.
10.2 We reserve the right to change the offer to prospective Customers at any time and without notice to you, even if this affects your earnings. This includes change to prices, operating procedures Our Website layout and organization.
11. Removal of offensive Content
11.1 For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
11.2 We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
11.3 If you are offended by any Content, the following procedure applies:
11.3.1 Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by email; 11.3.2 we shall remove the offending Content as soon as we are reasonably able; 11.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide; and 11.3.4 we may re-instate the Content about which you have complained or not.
11.4 In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a license to publish the complaint and all ensuing correspondence and communication, without limit.
11.5 You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
12. Security of Our Website
If you violate Our Website, we shall take legal action against you. You now agree that you will not, and will not allow any other person to:
12.1 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it;
12.2 link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
12.3 download any part of Our Website, without our express written consent;
12.4 collect or use any product listings, descriptions, or prices;
12.5 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
12.6 aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
12.7 share with a third party any login credentials to Our Website; and
12.8 Despite the above terms, we now grant a license to you to create a hyperlink to our website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This license is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
13. We control Visitor data
13.1 We shall be solely responsible for order / Membership Fee / payment processing, renewal payment processing, cancellations and refund processing, and related Customer services even when the link to Our Website is a co-branded page on Your Website.
13.2 All personal information about Customers collected by us is owned solely and exclusively by us.
14. Publicity and Affiliate Tools
14.1 You will not create, publish, distribute or permit any written material that makes reference to us such as:
14.1.1 False earnings claims; 14.1.2 Trademark infringement; 14.1.3 No spam or bulk messaging; 14.1.4 Self referrals; 14.1.5 Affiliate Cookie stuffing; 14.1.6 Misleading promotions; 14.1.7 Unapproved paid advertising; 14.1.8 Promotion on coupon and discount sites.
14.2 You agree that you will not without our prior approval in writing use any written or other means of promoting referrals to us except the material comprising Affiliate Tools.
14.3 Affiliate Tools consisting of text may be changed with our permission. Affiliate Tools comprising graphics may not be changed.
14.4 We are under no obligation to provide marketing material or assistance to you but if we do so that shall not make us liable in any way to you or to any third party for that or any other content on Your Website.
14.5 You are responsible for the correct formatting and presentation of the dynamic links to Our Website through which Commission will be recorded.
15. Duration and termination
This agreement shall continue until terminated:
15.1 by passing of time of 12 months if there has been no referral sales within a 12-month dormancy period, of which any commission under US$50 (Fifty US Dollars) (referred to in clause 7.7 above) will automatically be paid out; or
15.2 by 1 (one) week’s notice in writing by either of us to the other; or
15.3 immediately by us if we decide (in our sole discretion) that Your Website is or has become unsuitable. Unsuitable sites may include those that: are aimed at children, promote sexually explicit materials, promote violence, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; promote illegal activities, or violate intellectual property rights. If we terminate the agreement under this paragraph, we do not have to give you any reason; or
15.4 immediately by either of us if the other commits any material breach of any term of this agreement and which in the case of a breach capable of being remedied is not remedied within [30] days of a written request to remedy it.
16. At and after termination
When this agreement terminates:
16.1 All rights and licenses granted to you in this agreement shall immediately terminate.
16.2 You will not be entitled to Commission for sales made by us after the date of termination.
16.3 You will immediately stop using the Affiliate Tools and (where applicable) will remove them from Your Website.
16.4 You will remain entitled to all Commission earned on or before the date of termination.
16.5 If we continue to receive payments from Tagged Visitors after termination of this agreement, this will not constitute a continuation or renewal of this agreement or a waiver of termination.
16.6 You will immediately return to us all copies of all Confidential Information in your possession and will cease to use the Intellectual Property.
16.7 We may withhold from you the final payment of Commission for a reasonable time to ensure that the correct amount is paid.
16.8 All claims or actions that one party has against the other shall remain intact despite termination.
17. Intellectual Property
You agree that at all times you will:
17.1 not cause or permit anything which may damage or endanger our title to the Intellectual Property;
17.2 not during the currency of this agreement or within [five] years of its expiry, instruct for, create or write software to perform any of the purposes for which the Services are used;
17.3 notify us of any suspected infringement of the Intellectual Property;
17.4 indemnify us for any loss or expense arising from your misuse of the Intellectual Property;
17.5 on the expiry or termination of this agreement immediately stop using the Intellectual Property except as expressly authorized by the Company in writing;
17.6 not use any name or mark similar to or capable of being confused with any name or mark of ours; and
17.7 not use the Intellectual Property except directly in our interest.
18. Confidential Information
18.1 You now agree that you will:
18.1.1 eep all records of the Confidential Information in all media separate from other records; 18.1.2 use your best endeavors to keep confidential (and to make sure that your employees and agents shall keep confidential) any Confidential Information which you or they may acquire; 18.1.3 not store, copy, or use the Confidential Information in any place or in any electronic form which may be accessible to any other person; 18.1.4 not use or disclose Confidential Information except with our consent; and 18.1.5 from today until the expiry of [five] years from the termination of this agreement, keep the Confidential Information secret and not divulge or make it known to anyone nor use it for the benefit of yourself or any other person.
18.2 This paragraph does not apply to disclosure:
18.2.1 made with the consent of the proper officers of the company or under the authority of the board or by order of the court; 18.2.2 of information or knowledge which comes into the public domain otherwise than by reason of our default; and 18.2.3 as may be minimally necessary to give effect to the purposes of this agreement while ever the agreement is operational.
18.3 The obligations set out in this paragraph shall continue to be fully effective indefinitely even if you have destroyed or returned the Confidential Information.
18.4 We hereby grant to you a non-exclusive, non-transferable license, during the term of this agreement, to use the Intellectual Property solely to promote the Goods and Services.
18.5 This license cannot be sub-licensed, assigned or otherwise transferred by you.
18.6 The provisions of this paragraph shall survive for a period of 5 years after termination of this agreement.
19 You indemnify us
You agree to indemnify us against all costs claims and expense arising directly or indirectly from:
19.1 any claim representation or warranty made by you in connection with us or the Goods or Services; or
19.2 your failure to comply with the law of any country; or
19.3 any use of Your Website for a purpose forbidden by this agreement; and
19.4 legal or other fees we incur in defending a claim or the imposition of a fine or penalty.
20. Interruption to the Service
20.1 If we believe in our absolute discretion that it is necessary for us to interrupt the Services, we may do so without notice to you.
20.2 You acknowledge that the Services may also be interrupted for reasons beyond our control.
20.3 You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to the Services.
21. Disclaimers and limitation of liability
21.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.
21.2 All implied conditions, warranties and terms are excluded from this agreement.
21.3 Our Website includes Content Posted by third parties. We are not responsible for any such Posting. If you come across any Content which offends against this document, please contact us via the “Contact us” page on the Site.
21.4 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
21.5 Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.
21.6 The Enterrahost Website and Enterrahost Products and Services are provided “as is”. We make no representation or warranty that the Products and Services will be:
21.6.1 useful to you; 21.6.2 of satisfactory quality; 21.6.3 fit for a particular purpose; and 21.6.4 available or accessible, without interruption, or without error.
21.7 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
21.8 We accept no responsibility for:
21.8.1 delivery of Content, material or any message; 21.8.2 privacy of any transmission; 21.8.3 third party advertisements which are posted on Our Website or through the Services; 21.8.4 the conduct, whether online or offline, of any user of Our Website or the Services; 21.8.5 failure or malfunction of computer hardware or software or technical equipment or system connected directly or indirectly to your use of the Services; and 21.8.6 loss or damage resulting from your attendance at an event organized through Our Website or the Services;
21.9 You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Services concerned.
21.10 We shall not be liable to you for any loss or expense which is:
21.10.1 indirect or consequential loss; or 21.10.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
21.11 This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to ourselves.
22. Miscellaneous matters
22.1 Our privacy policy is strong and precise. It complies fully with the current privacy law which is at “Privacy Policy“.
22.2 The schedules, if any, to this agreement are part of the agreement and have the same force and effect.
22.3 So far as any time, date or period is mentioned in this agreement, time shall be of the essence.
22.4 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
22.5 The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
22.6 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
22.7 Any communication to be served on either party by the other shall be delivered by hand or sent by fast mail service or by e-mail.
22.8 If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
22.9 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
22.10 So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
22.11 In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
22.12 The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa and you agree that any dispute arising from it shall be litigated only in that country.
23. Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
24. Acceptance of this policy
You acknowledge that you have read and understood this Affiliate Agreement and agree to be bound by its terms and conditions. By applying to, being accepted into, or participating in the Enterrahost Affiliate Program (“Program”), you consent to comply with all provisions outlined in this Agreement. If you do not agree to abide by these terms, you are not authorized to participate in the Program or promote our products and services. This policy has been created with the help of the cookie policy generator.
25. Contacting us
If you have any questions, concerns, or complaints regarding this Policy or the use of cookies, we encourage you to contact us using the details below:
How the referral program works, who can take part, and how a reward is paid.
Beta Tester Agreement
These terms and conditions (“Agreement”) set forth the general terms and conditions governing your participation in the Enterrahost Beta Testing Program (“Program”) and your use of any related pre-release products, software, services, or materials (“Beta Services”). This Agreement is legally binding between you (“Tester”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”).
By participating in the Program, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. Access to the Beta Services is provided solely to approved participants and is conditional upon your acceptance of and compliance with this Agreement. You acknowledge that this Agreement forms a binding contract between you and Enterrahost, even though it is electronic and not physically signed.
If you do not agree to the terms of this Agreement, or if you are not an authorized participant in the Program, you may not access or use the Beta Services.
Program Scope
The Tester shall evaluate designated WordPress plugins (“Beta Software”) provided by Enterrahost and submit feedback through Company-approved channels (e.g., forums, surveys, or email).
Testing activities include:
Identifying and documenting software defects;
Assessing functionality and usability;
Providing constructive feedback on features.
The Tester shall use the Beta Software solely for testing purposes and in compliance with Company’s written instructions.
Eligibility and Approval
Participation is contingent upon Company’s prior invitation or approval.
Enterrahost reserves the right, at its sole discretion, to accept or reject any applicant without liability.
Tester Responsibilities
The Tester shall:
Test the Beta Software diligently and in good faith;
Adhere to all testing protocols and guidelines provided by Enterrahost;
Promptly report defects or issues via designated channels.
Company Rights
Enterrahost may, at any time and without liability:
Modify, suspend, or terminate the Beta Program;
Revoke the Tester’s access to the Beta Software.
All decisions regarding the Beta Program are final and at Company’s sole discretion.
Disclaimers & Limitation of Liability
The Beta Software is provided “AS IS” without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.
To the fullest extent permitted by law:
Company excludes liability for indirect, consequential, incidental, or punitive damages;
Company’s total liability shall not exceed USD $100 or the fees paid (if any), whichever is lower.
Intellectual Property
Enterrahost retains all rights, title, and interest in the Beta Software, including patents, copyrights, and trade secrets.
All feedback, suggestions, or materials submitted by the Tester (“Feedback”) become Company’s exclusive property. The Tester hereby assigns all rights to Feedback and grants a perpetual, royalty-free, worldwide license to use, modify, or commercialize such Feedback.
Confidentiality and Data Protection
The Tester shall not disclose Confidential Information (including Beta Software features, defects, or roadmaps) to third parties without Company’s prior written consent. This obligation survives termination for [3] years.
Data collection complies with the GDPR, CCPA, and other applicable laws. By participating, the Tester consents to Enterrahost’s Privacy Policy.
Compensation
Participation is voluntary and unpaid. The Tester acknowledges that no monetary compensation or equity is offered.
Termination
Either party may terminate this Agreement with [7] days’ written notice.
Enterrahost may terminate immediately for breach of Sections 3, 6, or 7. Upon termination, the Tester shall cease all use of the Beta Software and return or destroy Confidential Information.
Governing Laws and Disputes
This Agreement is governed by the laws of South Africa, excluding its conflict of laws principles. Disputes shall be resolved by binding arbitration in accordance with the Arbitration Foundation of Southern Africa (AFSA) Rules, administered in Johannesburg, with each party bearing its own costs.
General
Modifications to this Agreement will be effective upon posting. Continued participation constitutes acceptance.
If any provision is deemed unenforceable, the remainder shall remain valid.
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
By participating in the EnterraHost Beta Program and accessing any pre-release or beta software, services, or related materials (“Beta Services”), you acknowledge that you have read, understood, and agree to be bound by the terms of this Beta Tester Agreement. Access to the Beta Services is restricted solely to approved participants in the program. Your continued participation in the program constitutes acceptance of this Agreement. If you do not agree to the terms, you are not authorized to access or use the Beta Services and should discontinue participation immediately.
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
This disclaimer (“Disclaimer”) sets forth the general guidelines, disclosures, and terms of your use of the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Disclaimer is a legally binding agreement between you (“User”, “you” or “your”) and Enterrahost (“Enterrahost”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Disclaimer. You acknowledge that this Disclaimer is a contract between you and Enterrahost, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Representation
Any views or opinions represented on the Website belong solely to Enterrahost, its content creators and employees, and do not represent those of people, institutions or organizations that Enterrahost may or may not be associated with in professional or personal capacity unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
Content and postings
You may print or copy any part of the Website and Services for your personal or non-commercial use.
Reviews and testimonials
Testimonials are received in various forms through a variety of submission methods. The testimonials are not necessarily representative of all of those who will use Website and Services, and Enterrahost is not responsible for the opinions or comments available on the Website, and does not necessarily share them. All opinions expressed are strictly the views of the reviewers.
The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information of no relevance to the general public. Testimonials may be reviewed for authenticity before they are available for public viewing.
Indemnification and warranties
While we have made every attempt to ensure that the information contained on the Website is correct, Enterrahost is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on the Website is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied. In no event will Enterrahost, or its partners, employees or agents, be liable to you or anyone else for any decision made or action taken in reliance on the information on the Website, or for any consequential, special or similar damages, even if advised of the possibility of such damages. Information on the Website is for general information purposes only and is not intended to provide any type of professional advice. Please seek professional assistance should you require it. Information contained on the Website are subject to change at any time and without warning.
Changes and amendments
We reserve the right to modify this Disclaimer or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Disclaimer will be effective immediately upon the posting of the revised Disclaimer unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Disclaimer (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of this disclaimer
You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Disclaimer, we encourage you to contact us using the details below: