EnterraHost

Create your account

To create an account you can start at the toolbox or at the checkout. What the form asks for, which parts are required, and why the mobile number matters.

Log in to your account

Five ways to log in to your EnterraHost account, how to add a passkey, what to do when a code does not arrive, and how to change or reset your password.

Find an invoice

Every invoice in your EnterraHost account, what each status means, how to pay one in a browser, and what happens automatically as the due date approaches.

Update your billing details

How to update your billing details on your EnterraHost account, changing the name, address, country and phone number, and what they are used for.

Change your account email

How to change your account email on EnterraHost, the address you sign in with and the one your invoices reach, confirmed before it switches.

Upgrade or downgrade a hosting plan

Move a service up or down its plan ladder, what happens to the billing, and why a downgrade is sometimes refused until you remove something first.

How to cancel a hosting service or plan

Cancel an EnterraHost service from My Services. It runs to the end of the period you have paid for, you are not billed for the next one, and you can keep it.

Understand your renewal date

Your renewal date follows the day you first ordered rather than the day your last invoice was paid. What drives it, where to see it, and when it shifts.